Facilitated by
  • Liz Ward

The 2023/24 Network Contract DES sets out a number of significant developments for this year, with a predominant focus on patient experience of contact, ease of access and demand management, and accuracy of recording in appointment books.
This session will help you to translate the DES, and your agreed local access delivery plans, into operational delivery.

The session will cover:

  • Translation of the expectations within the 2023/24 DES
  • An analysis of your team’s current delivery plan and achievement against it
  • Review of the barriers to achievement of the DES and approaches for how they can be overcome
  • Practical guidance on how to lead change to enable delivery of the DES
Book your place


  • Facilitator

    Liz Ward

    Liz is an experienced Director within the NHS, working in operational and system-wide transformational roles. Liz has held several senior leadership roles within the NHS including Strategic Advisor within the Royal Free Hospitals Group, Programme Director for the North Central London STP (now ICB), Programme Director for Southwark and Lambeth Integrated Care, and several General Management roles within Acute Trusts. Having started her career as a Physiotherapist, Liz is passionate about equipping staff that work within and alongside healthcare, with the skills and support they need to create and lead services that are innovative, high-performing and fit for the future.

    In recent years, through her consultancy and programme director roles, Liz has been supporting Primary Care Networks with their strategic planning and operational management, to enable them to be able to meet the challenges of the current Health and Care System.

    Alongside her consultancy work, Liz is an Executive Coach and a Principal Lecturer in Leadership Development at the University of Hertfordshire. Liz’s key interests are system-wide transformation and leadership, service redesign, innovation, leadership development and coaching.