Administrative staff or medical secretaries manage all the paperwork and correspondence of the practice, including referrals from and to other clinicians. They manage patient records and help with the general organisation of the general practice. Administrators need to be organised and to have good computer and telephone skills.
Benefits for the Practice
- Saving time for clinical staff
- Ensuring the smooth running of the practice
- Keeping records up to date
Training & Development
Though they can apply to the role without formal qualifications, Administrators can have qualifications in Health or Medical Administration or study for those qualifications that are also offered as an Apprenticeship.
Progression can be through further training and responsibilities – Practice Management, CEF, etc.