The Role

Care Navigators are members of the practice support staff such as administrators or receptionists who have been specially trained to know about all the local health and wellbeing services available for the patient both in the practice and in the local area.

Benefits for the Practice

  • Saving time and appointments by identifying patients’ needs and directing them to the right service or person
  • Providing information about the practice and external services
  • Making the best use of NHS resources

Benefits for the Patient

  • Getting information about the type of services available and how to use them
  • Learning about self-referral for certain services
  • Accessing the most appropriate place for their care


  1. http://Leading Change, Adding Value - Primary Care Navigators - YouTube