The Role

Receptionists are at the front desk and the first point of contact for the patient whether face-to-face or over the phone; they provide support to clinical and non-clinical staff and play an essential role in reassuring, triaging and signposting patients to the relevant person. They will book patients in for appointments and keep their details up to date. Their role is equally essential in case of clinical or non-clinical emergency.

Benefits for the Practice

  • Organising appointments
  • Triaging patients
  • Answering the phone

Training & Development

There are no set entry requirements to become a receptionist but a good level of literacy and numeracy and a good knowledge of Microsoft Office are required; receptionist need to have good interpersonal skills, be organised, patient, understanding, able to handle conflict and to deal with pressure. Progression can lead to many roles, e.g. in administration or as a GP Assistant.

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