The Training Hub ensure a response is provided to all complaints, concerns and enquiries made directly to the team either via email or over the phone.
Contact the team: 

All correspondence to the organisation will be investigated by the KMPCTH team, with all complaints, concerns and enquiries acknowledged within three working days of receipt.

We work with colleagues and stakeholders to ensure responses are completed within thirty working days, or sooner in most cases and we will always keep those involved informed during the process as we investigate their complaint, concern or enquiry.

Complaints and concerns are responded to formally in writing, signed by our KMPCTH Executive Board, and the letter will detail any improvements that have been, or will be, made.
Enquiries will be responded to via email where appropriate.