Practice staff play a vital role in supporting patients to get the right care based on their needs. Using an online consultation tool increases choice and flexibility for patients and supports more equitable access for patients by enabling them to contact their GP practice in a way that suits them. 

elearning for Health offer sessions to help support general practice staff to:

  • introduce administrative triage and understand the evidence behind using an online consultation system to support patient requests
  • design a practice workflow and set up a triage list
  • promote the service to patients and understand some of the considerations for the practice team when working remotely
  • confidently take patients, or their nominated carer, through an online consultation request over the telephone or in person
  • sort patient requests and signpost to the right place, service, or clinician for clinical triage
  • recognise the importance of good communication, how to deal with difficult conversations and how to make every contact count.
  • spot and respond promptly to red flags using both existing and COVID-19 specific protocols.
  • maintain confidentiality and privacy within digital healthcare for patients and their carers and understand the importance of digital inclusion
  • understand the importance and benefits of accurate appointment data and the use of coding.

Follow the link for more information on how administrative triage and online consultation systems can support your day-to-day practice.

Administrative triage using digital tools in General Practice – elearning for healthcare

Reasonable Adjustment Digital Flag training now available 

Colleagues working across health and social care services can now access free training to implement the Reasonable Adjustment Digital Flag – helping it to become part of a standard approach to treatment. 

 The Reasonable Adjustment Digital Flag is a national record held on the Spine (National Care Records Service). It enables staff to record, share and view details of any reasonable adjustment that a person may need, wherever they are accessing health or care services.  

The new online training takes approximately 30 to 60 minutes to complete and will help colleagues to address health inequalities and make a real difference to the lives of people living with a disability or impairment. 

Reasonable adjustments enable fair and equitable access to services and are the responsibility of everyone working in health and social care. The training explains how the digital flag supports everybody to deliver their obligations under both the Equality Act (2010), and the Information Standard that was published under the Health and Social Care Act.  

It may also be helpful to consider undertaking this learning alongside The Oliver McGowan Mandatory Training on Learning Disability and Autism, as well as sessions on the Accessible Information Standard and Mental Capacity Act. 

Visit the NHS Learning Hub to find out more and to access the training for free.