NHS Kent and Medway ICB have commissioned a new all-age crisis text service, which commenced 01 July 2026.
What is this?
An All-Age Crisis Text Service delivered by Mental Health Innovation (MHI) to support individuals experiencing a crisis
What does it do?
The text service offers immediate support through SMS (Short Messaging Service) to individuals experiencing a mental health crisis. Available 24/7, year-round, and staffed by trained practitioners who will engage with texters in real time, providing support, active listening, safety planning, and de-escalation techniques tailored to the person’s needs.
Who is this service for?
This is an all-age service for Kent and Medway residents who may require crisis advice/ support
What this is not?
This is not a replacement service for other existing services (i.e NHS 111 option 2)
Is there a cost?
This is a free service with no cost to the user
How can I access?
Text – ‘STAND’ to receive immediate support
Please see promotional details below and link to access further information:
Life can get tough sometimes, but talking can help. There is a highly trained and experienced team to support you. Don’t suffer in silence.
Get free, confidential support at any time:
📞 Call: 0800 107 0160
💬 Text: STAND to 85258
When you text STAND, you will receive a response from a clinician who can provide early intervention, emotional support, and signpost you to local and national services.
